Reference

How Our Terms Protect Your Account

These legal terms set out your rights and responsibilities when you use dewi18, including how your account is managed, what we collect, and how eligibility works under local law in Indonesia.

Account TermsPrivacy & DataEligibility by RegionDANA / OVO / GoPay UseContact & Requests
dewi18 How Our Terms Protect Your Account
LEGAL CONTACT

Reach Us About Policy or Account Rights

Live Chat Open the chat widget from any page on dewi18. A support agent can walk you through specific policy clauses or help you submit a formal account request.
Email Support Send a written legal or privacy request to our support email. We respond to account-related policy queries and data-access requests through this channel.
Account Help Centre Log in to your dewi18 account and navigate to Account Settings to view your active terms version, update wallet details, or submit a data correction request.
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Data Retention

We keep your account data for as long as your account is active. After closure, records are held for a standard retention period then deleted unless a dispute is open.

Cookie Use

We use session and analytics cookies to keep your login active and improve page performance. You can manage cookie preferences through your browser settings at any time.

Wallet Verification

Each linked DANA, OVO, or GoPay wallet is matched to your registered account name. Mismatches are flagged before any withdrawal is processed — this protects you and your funds.

Who to Contact

For data access, correction, or deletion requests, reach us via live chat or email. We aim to acknowledge every formal request and respond with next steps promptly.

Your Legal and Policy Questions Answered

These are the policy questions we see most often. If yours isn't here, our live chat team can pull up the relevant clause directly from our terms document.

Access depends on local law in your region. We verify age and identity at account creation. Use is permitted only where local regulations allow it for your area.

We collect your registration details, linked wallet information such as DANA or OVO, transaction history, and session data used for account security and verification purposes.

Active accounts retain data throughout their lifetime. After an account closes, we hold records for a defined period then delete them, unless a dispute or legal hold applies.

Yes. Submit a written data-access request through our support email or via live chat. We will confirm receipt and provide your account data within a reasonable timeframe.

Wallet name matching is a required verification step. It prevents unauthorised withdrawals and ensures every payout goes to the correct registered account holder only.

After closure, your data enters a retention hold for a standard period, then it is deleted from active systems. Open a support ticket to request earlier deletion where permitted by law.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.