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How dewi18 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that information secure.

Account data protectionWallet info handled with careNo data sold to third partiesYour rights, clearly statedContact us any time
dewi18 How dewi18 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Live Chat

Open the chat widget in your account dashboard at any time to raise a data query. Our team will confirm receipt and respond with the relevant details about your stored information.

Email Support

Send a written data request to our support email address listed in your account settings. Include your registered email and wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.

Account Help Centre

Log in and visit the Help section to submit a formal data access or deletion request. We will respond within the timeframe required by applicable rules in your region.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across all account pages, payment flows and data storage — including the screens where you enter your DANA, OVO, or GoPay deposit details. Cookies are used to keep your session active, remember your language preference and measure how the lobby performs on your device. You can manage cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles or share browsing behaviour with third-party ad networks.

Data Encryption

All account data, including wallet identifiers for DANA, OVO and GoPay transactions, is encrypted in transit and at rest so it cannot be read by unauthorised parties.

Cookie Controls

We use session cookies and analytics cookies only. You can disable non-essential cookies through your browser. Disabling them will not prevent you from accessing your account or making deposits.

Data Retention

Your data is kept for as long as your account is open and for a defined period after closure. Once that period ends, your personal records are deleted or anonymised in line with applicable requirements.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where local law and active account obligations permit it. Use live chat or email to start that process.

Privacy Policy Questions Answered

Real questions about how we handle your account data, wallet details and communication preferences — answered directly so you know exactly where you stand.

We collect your name, email, date of birth and contact number at registration. If you deposit via DANA, OVO or GoPay, we also record the transaction reference tied to that wallet.

We share data only with payment processors needed to complete your DANA, OVO or GoPay transactions. We do not sell your information to advertisers or any unrelated third parties.

Log in and use the Help section to submit a data access request, or contact us via live chat or support email. Include your registered email address so we can locate your account.

Yes. You can request deletion through your account Help section or via email. We will process it subject to any retention obligations that apply under local law and your account status.

We use session and analytics cookies to keep your login active and measure lobby performance. You can disable non-essential cookies in your browser without losing access to your account or deposit flow.

We retain your records for a defined period after account closure, as required by applicable rules in eligible regions. After that period, data is deleted or anonymised. Contact support for the specific timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.